Some questions are asked by our customers regularly. Here you'll find a list of those questions and our answers to them, all in one place. If the answer to your question isn't listed below, email me at emily@franknappies.com.au and I'll get back to you with an answer. 


What type of cloth nappy are Frank Nappies? 

Frank Nappies are a pocket style of cloth nappy. They are made up of a waterproof layer, and a stay-dry layer of fabric with an opening at the back which forms a ‘pocket’. This allows you to place absorbent material like cloth nappy inserts inside the pocket to absorb liquid and keep baby’s skin dry. You can then remove the inserts before washing and drying the nappies. Pocket nappies dry faster than all in one style nappies. They are customisable, as you can place as few or as many cloth nappy inserts in the pocket as you need.

For a faster assembly of your Frank Nappies, try laying inserts directly on top of the stay dry fabric. Laying inserts in the nappy instead of stuffing them in the pocket will save you a lot of time.

If you are prepping nappies for daycare use and you want them to be as easy to use as possible, it is best to stuff the inserts inside the nappy ahead of time.

How do I know if the cloth nappies will fit my child?

Approximate sizing information is provided in product descriptions to help you to make the right choice. Our one size fits most (OSFM) cloth nappies are adjustable to fit most children from birth to toilet training. 

How do I my prep cloth nappies?

Check out this short video on how to prep your Frank Nappies for use.

You might also like this blog post about how to use pocket nappies.

What can I fit in a pod wet bag?

Frank Nappies pods comfortably fit 8 fully stuffed cloth nappies. Plus, a little spare room for yourregular wet bag to store the dirty ones in after use. 

Check out this blog post for more uses for your pod wet bag.

 How many cloth nappies do I need?

How do I clean cloth nappies?

Cleaning cloth nappies doesn't need to feel overwhelming. We have developed simple guidelines for how to wash your cloth nappies, whilst minimising necessary strain on the fabric and elastic and still getting the longest life out of your cloth nappies.

Check out our guidelines on how to clean cloth nappies here.



Do you accept 'buy now, pay later' payment methods?

Yes, we do! For your convenience, you can now buy cloth nappies with Afterpay. 

Afterpay makes your purchases manageable by allowing you to pay off your order in 4 easy fortnightly installments on purchases up to $1000. And it’s 100% interest free! When you pay with Afterpay your order will be treated as a normal purchase and we will ship it to you just as quickly as any other order.

Can I make changes to my order?

Unfortunately we are unable to make changes to your order or cancel it once it has been placed. Please make sure to check the details of your order prior to submitting. In particular, it is important to check your email address and postal address. 

Are my payment details secure?

All transactions are completed using SSL technology to provide high-level encryption. We don’t store your credit card information, so you can shop with confidence knowing your payment details are secure.



How much is shipping to Australia?

For Australian orders over $75, we currently offer free shipping. We offer $9.95 flat rate shipping on all other Australian orders.

For more information about our shipping policy click here.

How do you ship?

Orders are shipped via Australia Post, within 1-3 business days of placing your order. Express shipping is available. Check out our shipping page for more detailed information on our delivery process and international shipping. 



My Item has a quality issue - what do I do?

Extensive care is taken to check the quality of all items before they are sent out to our customers. If you encounter a quality issue, please email emily@franknappies.com.au so I can resolve the issue. 

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